N O T E

All of my metalwEAR is handmade and naturally provides evidence of being so. 

 

D E L I V E R Y

All metalwEAR is handmade, made to order, due to this, exact shipping dates cannot be guaranteed. Please allow for a 3-20  business day time frame. If you need an item by a certain date please contact me and I will to accommodate this request optimally. 

 

I N T E R N A T I O N A L

The customer is responsible for payment of any extra duties or taxes imposed by the destination country for delivery. If you have any questions or problems during check out please email me at issamars@issamars.com and I will do my best to resolve the issue.

 

R E T U R N S

All metalwEAR is handmade, made to order, please consider this when you make your purchase. If for any reason you are unhappy with your purchase you may exchange your item for store credit. Shipping must be paid by customer. Since all items are handmade to order, some items are not eligible for return. It is required that you insure all shipments and package the piece securely. Issa Mars is not responsible for return merchandise lost or damaged in transit.

 

R E P A I R S

Repairs will be done free of charge unless part is lost. Customer is to pay shipping. Repairs may take 1-4 weeks.

 

P R I V A C Y

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

S E C U R I T Y

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.